Service policies

Before your visit

Before we arrive, please unlock any gates, keep pets inside, and pick up toys, hoses and pet waste from the lawn. For snow service, move vehicles off the driveway when you can so we can clear it fully.

Rescheduling

Weather: if it's too wet or stormy to mow safely, we'll move your visit to the next available day and let you know by call or text. To change your date: call or text (440) 213-7798 at least 24 hours ahead and we'll find a new time that works. Snow removal: we clear driveways and walkways once the snow has stopped or reached your plan's trigger depth. During heavy storms, arrival times depend on conditions and our route, and we'll keep you posted.

Cancellation

Plans change — just let us know. Call or text (440) 213-7798 as early as you can, ideally at least 24 hours before your visit. There is no charge to cancel ahead of time. Recurring plans: you can pause, skip a visit, or stop your plan at any time. You only pay for visits we have actually completed. Snow plans: let us know before the season or before a storm if you no longer need service.

Payment

All payments are made in cash, directly to us. This website does not collect payment information.